FAQ

đź’ł Payments

1. What payment methods do you accept?

Your payment information is processed securely. We do not store or have access to your credit card details.

We accept:
Visa, Mastercard, Klarna, American Express, PayPal, Discover, Diners Club, JCB, Maestro, UnionPay, Google Pay, and Apple Pay.

2. How do I find my order number?

Once your order is successfully placed, you will receive a confirmation email with your unique order number.

To find it:
• Check your inbox or spam folder
• Log into your Sculpza account
• Still can’t find it? Contact us at team@sculpza.com

3. How do I track my order?

Once your order ships, you will receive an email with tracking details.

You can track your order:

  • Through the link sent to your email
  • Or by logging into your account

Note: Orders may arrive in multiple shipments.

4. Can I change or cancel my order?

Plans change — we get it.

Please contact us as soon as possible at team@sculpza.com

  • If your order hasn’t shipped → we’ll do our best to update it
  • If already shipped → changes are no longer possible

5. My package shows delivered but I didn’t receive it

Before contacting us:

  • Check around your delivery area
  • Ask neighbors
  • Look for delivery attempt notices

Sometimes carriers mark orders as delivered before final drop-off. Please wait up to 48 hours.

If it still hasn’t arrived, contact the carrier first, then reach out to us.

6. How do you protect my personal information?

Your privacy is a priority for us. We use secure systems and trusted partners to protect your data.

For full details, please review our Privacy Policy.

7. I’m having trouble placing an order

Try the following:

  • Use a different browser
  • Clear your cache
  • Restart your browser

Still not working? Contact us — we’ll help you out.

📦 Shipping

1. Do you ship worldwide?

Yes — Sculpza ships globally.

2. When will my order be shipped?

Orders are processed within 1–3 business days.

During peak periods, processing times may vary slightly.

3. Can I change my shipping address?

  • Before shipping → contact us immediately
  • After shipping → contact the carrier directly

Note: Changes may cause delays or additional fees.

4. How long does delivery take?

  • Express Shipping: 3–8 business days
  • Standard Shipping: 8–15 business days

Processing time (1–3 days) is not included.

5. How do I track my shipment?

You will receive a tracking number via email once your order is shipped.

6. Which carriers do you use?

We work with trusted global carriers such as DHL, FedEx, UPS, and local postal services.

7. What if my package is missing?

Sometimes carriers mark packages as delivered before final delivery.

Please wait up to 4 business days.
If your package still hasn’t arrived, contact us at team@sculpza.com.

We’ll work with the carrier to resolve the issue quickly.

🔄 Returns & Exchanges

1. What is your return policy?

We accept returns within 7 days of delivery.

Items must be:

  • Unused
  • In original condition
  • In original packaging

2. How do I request a return or exchange?

  1. Email us at team@sculpza.com
  2. Receive return instructions
  3. Ship the item back
  4. Wait for inspection and approval

Refunds are processed within 5 business days after receiving the item.

3. Who pays for return shipping?

  • If the return is due to customer reasons (including wrong size), the customer is responsible for shipping costs
  • If the item is defective or incorrect, we cover the cost

4. What if I receive a defective item?

Please send us:

  • A photo of the item
  • Your order number

We’ll resolve it as quickly as possible.

5. What if I lost or changed my card?

Refunds can only be issued to the original payment method.

If your account is closed, contact your bank first.

đź“Ś Additional Information

1. I’m between sizes — what should I choose?

Our products are designed for a sculpted fit.

We recommend checking the size chart carefully and choosing a larger size if you’re between sizes.

2. How do I use a discount code?

Enter your code at checkout and click “NUMBER1”.

Only one code can be used per order.

3. Why isn’t my discount code working?

Possible reasons:

  • Code expired
  • Item not eligible
  • Cannot be combined with other offers

Still having trouble? Contact us.

4. Why was my card declined?

Possible reasons include:

  • Expired card
  • Insufficient funds
  • Incorrect details
  • Browser issues

Try again or contact your bank.