Refund Policy
Refund Policy – Sculpza
We offer a 7-day return policy, meaning you have 7 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
- Proof of purchase is required
Size Exchanges / Customer Responsibility
If a customer orders the wrong size and wishes to return or exchange the item:
- The customer is fully responsible for all return shipping costs
- We do not cover shipping fees for size-related returns or exchanges
Non-Returnable Items
- Gift cards
- Final sale items
- Personalized or custom products
Refund Process
Once we receive and inspect your return:
- We will notify you of the approval status
- If approved, your refund will be issued to your original payment method
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
Return Shipping
Customers are responsible for return shipping costs unless:
- The item is defective
- The wrong item was sent
Contact
Email: team@sculpza.com